We Pay Attention … Selectively
The ability of customers to air their dirty laundry to the world via Twitter and Facebook has already changed the customer service game. A 2012 Nielsen survey shows more than half of all customers now turn to social media for redress; meanwhile, some 81% of Twitter users expect a same-day response to questions and complaints. But this fall, things got even more interesting: On Sept. 2, British Airways passenger Hasan Syed spent an estimated $1,000 to purchase several promoted Tweets blasting the company for losing luggage. With paid social media now in customers' arsenal, 2014 may mark the beginning of the end of abysmal customer service at major airlines, credit card companies, banks, and other repeat offenders, characterized by endless phone wait times and those automated "phone trees" (i.e., "Press 1 for English, 2 for Spanish, 3 to waste your entire afternoon on hold ...").
Meanwhile, celebrated American rapper Eminem proved to be the comeback king as he picked up the Best Hip Hop gong. The Lose Yourself hitmaker was up against the newer faces of hip hop, including Drake, Future, Kendrick Lamar and Post Malone.
The lending conditions were not limited to nude pictures. Also leaked were a number of screenshots of supposed dialogues between the borrowers and lenders, with one lender demanding that the female students deliver a video of herself masturbating.
Addressing the environment is Diana Ürge-Vorsatz, CEU Professor and Director of the Center for Climate Change and Sustainable Energy Policy, along with Luis Gómez-Echeverri, Senior Research Scholar at IIASA. Taking on the economic angle is CEU Visiting Professor Dora Piroska and Matthias Thiemann from Sciences Po.
This discussion will be moderated by Andrew Solomon, former head of natural history and history at ORF, and editor of UNIVERSUM.
Since February 2019, CEU’s Borderless Knowledge series features CEU professors, leading Hungarian experts and well-known public figures discussing recent scientific findings and their direct impact on contemporary life. Previous talks from the series have covered topics of the pandemic’s preventability, imminent financial crisis, archeological mysteries, global warming, networks and research on childhood cognitive development.